Privacy Policy
Welcome to HOME NEEDS PRO (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or otherwise interact with us. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Background and Key Information
- (a) Application of this Policy: This Policy applies to all individuals who access or use our services, including the Professional Services offered by service professionals through our platform. By using our platform, you consent to the collection, storage, usage, and disclosure of your personal data as outlined in this Policy.
- (b) Review and Updates: We regularly review and update our Privacy Policy to ensure compliance with legal requirements and to reflect changes in our practices. It is important that your personal data is accurate and current. Please inform us of any changes to your personal information to help us maintain accurate records.
- (c) Third-Party Services: Our platform may contain links to third-party websites or services. We do not control or endorse these third-party services and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access through our platform.
2. Personal Data We Collect
We collect different types of data to provide and process services.
- (i) Personal identification information: name, email id, contact number, business name, Gender etc.
- (ii) Identity data such as Aadhaar number, business registration number, PAN card details.
- (iii) Marketing and Communications Data.
- (iv) Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- (v) Location data: We may collect information about your location if you enable location services.
- (vi) Usage Data: information about how you use our website, products and services.
(b) We may also collect service provider data for analytical purposes.
(c) Failure to provide necessary information/data may affect our ability to provide certain services to you.
3. How We Collect Personal Data
(a) We collect personal data through:
- (i) Direct Interactions,
- (ii) Automated Technologies,
- (iii) Third Parties, or
- (iv) Publicly Available Sources.
4. How We Use Your Personal Data
We utilize your personal data for several purposes, including providing services, personalizing experiences, enhancing our offerings, marketing, fulfilling legal obligations, and ensuring security.
5. Cookies
- (a) We use cookies and similar technologies to enhance user experience, understand user preferences, and analyze site traffic.
- (b) Third-party cookies may also be used for analytics and advertising purposes.
6. Disclosure of Your Personal Data
We may share your personal data with third parties for the purposes outlined in this Policy, including service professionals, affiliates, trusted service providers, and regulatory authorities.
7. Your Rights
You have certain rights regarding your personal data, including access, correction, and opt-out of marketing communications. You can exercise these rights by contacting us.
8. Deletion of Account and Personal Data
You may delete your account and personal data by contacting us. Data related to transactions may be retained as required by law.
9. Transfers of Your Personal Data
Your personal data may be transferred to countries outside your jurisdiction for processing. By using our services, you consent to such transfers.
10. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access or disclosure.
11. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Policy.
12. Data Safety
HomeNeeds Pro is operated by Grownext Consultancy Services Pvt Ltd (Private Limited Company). For privacy inquiries, contact us at info@grownext.co
We collect limited personal information including Name, Phone Number (OTP login), Email (optional), and Service Address to enable booking and service delivery.
Payment transactions are securely processed through Razorpay. We do not store card or banking details on our servers.
We use trusted third-party services including Firebase (authentication & analytics) and Facebook SDK (analytics & advertising measurement).
User data is used only for account management, service fulfillment, customer support, legal compliance, and taxation purposes.
All data is protected using secure encryption and industry-standard security measures.
User data is retained as required for legal and taxation compliance and deleted or anonymized thereafter.
Users may request access, correction, or deletion of their data by contacting info@grownext.co
13. Business Transitions
In the event of a business transition, your personal data may be transferred as part of the assets.
14. User Generated Content
Content shared by users on our platform may become public and subject to applicable laws. Users are responsible for complying with relevant laws when sharing content.
15. Updates to this Policy
We may update this Policy periodically, and changes will be communicated to users. It is advisable to review this Policy regularly for updates.
16. Grievance Officer
For questions, grievances, or feedback regarding this Policy or personal data handling, you may contact our grievance officer at info@grownext.co